Support

• Do Roland Cloud instruments currently work with Big Sur (macOS 11)?

  Roland Cloud software instruments are currently in test with macOS Big Sur. If you are using our products, we suggest you do not install macOS Big Sur when it’s released. We will let you know as soon as we have completed testing for compatibility. Refer to our FAQ section and our product specifications to obtain up-to-date info on our system requirements.

• Lifetime Keys

  Q: Is a Lifetime Key a subscription?
  
  A:  A Lifetime Key is a single purchase license that is attached to your Roland Account, includes all future updates, can be signed in on up to five devices, and does not require a paid membership.
   
  Q: Can I use a Lifetime Key with my membership?
  A: Yes! You can use your Lifetime Key(s) with a monthly or annual membership, though it is not required.
   
  Q: Do I get a free Lifetime Key every 12 months?
  A: If you have signed up during the YOURS program promotional period (ended 12/31/2018), there is one key awarded every twelve months. If you have signed up during the Play 2 4 Life promotion (ended 12/31/2019), there were two keys awarded per 12 months of paid membership. If you signed up for the Play 4 Life promotion (from 11/25/2020 - 12/31/2020) there is one key awarded with the purchase of a Pro Annual membership or two keys awarded with the purchase of an Ultimate Annual promotion. Otherwise, Lifetime Keys are available as single purchase licenses at any time. For assistance with your account, please follow the Contact Us link at the bottom of this page.
   
  Q: Does a Lifetime Key still need to authorize?
  
  A: Lifetime Keys will need to connect to the internet through Roland Cloud Manager once every seven days. For smoothest operation, we recommend connecting to the internet, and opening Roland Cloud Manager once every seven days. This will keep your instruments authorized and then you’re good to go for another week.
   
  Q: Can I download my Lifetime Key instrument and delete Roland Cloud Manager?
  
  A: No. Roland Cloud Manager is necessary to authenticate your Lifetime Key.

• Play 4 Life Details

  Q: Can I partake in the Play 4 Life promotion with a monthly membership?
  
  A: The Play 4 Life promotion applies to purchase of annual memberships only.

  Q: What if I already have a membership, can I join the Play 4 Life promotion?
  
  A: Yes! Please hit the Contact Us button at the bottom of this page.
  
  Q: Can I stack the Play 4 Life promotion and Zen-Core Fully Loaded offers together?

  
  A: Yes, however, the Pro membership that comes with the Zen-Core Fully Loaded begins upon registration of your Zen-Core hardware, and does not subsequently add time to the term of the Play 4 Life Promotion. If you have any other questions regarding your account, please hit Contact Us at the bottom of this page.

  Q: Can I add the Play 4 Life promotion to my account if I joined during the YOURS promotion, or the Play 2 4 Life promotion?
  
  A: Yes. For additional support please hit the Contact Us button at the bottom of the page.

  Q: If I have Loyalty Points from the YOURS promotion, can I redeem them and join the Play 4 Life promotion?
  
  A: Yes! If you have Loyalty Points from our limited time YOURS promotion, and would like to redeem them, and switch over to the Play 4 Life promotion, we can assist you with that through the Contact Us link at the bottom of this page.

  Q: Are there any instruments that I cannot use my Play 4 Life Lifetime Keys on?
  
  A: The Lifetime Key(s) that come with the purchase of the Play 4 Life Annual membership can be used on any instrument in the Roland Cloud Collection, with the exception of bundled instruments (ZENOLOGY Pro Analog Icons, Juno 106 Fully Loaded) and ZENOLOGY Pro.

• ZENOLOGY

  Q. When will ZENOLOGY Pro and Model Expansions such as the JUPITER-8 be available?

  A. Model expansions and ZENOLOGY Pro are coming soon.

  Q. How do I access ZENOLOGY?

  A. You can access ZENOLOGY with your Roland Account. ZENOLOGY is not available for purchase at this time. For details about the types of ZENOLOGY and how to access them, see the related Q&A “How many types of ZENOLOGY are provided?“.

   

  Q. How many types of ZENOLOGY are provided?

  A. There are 2 types of ZENOLOGY as follows.

  ZENOLOGY Lite: Can be accessed from Roland Cloud Manager after registration of a Roland Account.

  ZENOLOGY: Can be accessed from Roland Cloud Manager with any paid Roland Cloud membership.

   

  - Information on memberships including instructions on how to join Roland Cloud can be found here: http://www.rolandcloud.com/roland-account/memberships

   

  Q. Can I use ZENOLOGY as an editor for products that are equipped with a ZEN-Core sound engine?

  A. No, ZENOLOGY cannot be used as an editor.

   

  Q. Which plug-in formats are supported?

  A. The following formats are supported: VSTi 3.6 (64-bit), AU, AAX (note: VST2 is not supported)

  　

  Q. Is the installer the same for the free version (ZENOLOGY Lite) as for the paid version (ZENOLOGY)?

  A. Yes. The installer itself is the same. The free version (ZENOLOGY Lite) and paid version (ZENOLOGY) are distinguished by the Membership tier that you choose.

  Note: The function of the free version (ZENOLOGY Lite) is limited.

   

  Q. In the Mac version of Cubase, ZENOLOGY does not appear in my plug-in list.

  A. Cubase might have been started in 32-bit mode. Exit Cubase and start it again in 64-bit mode (Note: ZENOLOGY supports only 64-bit mode. For details on how to start in 64-bit mode, refer to the Cubase owner's manual).

   

  Q. What kind of CPU efficiency can I expect from ZENOLOGY?

  A. The CPU usage depends on the individual sound you choose. If noise occurs when you use a "high-load" sound, click the [MENU] button and choose the "Voice Limit Heavy" setting.

   

  Q. For DAW software that supports both the VST version and the AU version, which should I use?

  A. We recommend using the AU version.

   

  Q. How do I restore parameters to their default values?

  A. Windows: Hold down the [Ctrl] key and click the knob/slider whose parameter you want to reset to the default value.

  Mac: Hold down the [command] key and click the knob/slider whose parameter you want to reset to the default value.

   

  Q. I can't zoom/resize ZENOLOGY. The zoom settings are grayed-out and cannot be selected.

  A. In the AAX version or the Windows version, it is only possible to select settings that allow the largest screen used by ZENOLOGY (Tone/Drum Kit Browser screen). For a multi-display setup, the ZENOLOGY interface follows the resolution of the main display.

   

  Q. The number of sounds shown in the Tone/Drum Kit Browser is limited or is not shown in a keyword search.

  A. If you select RECENT or a specific BANK/MODEL/CATEGORY, a limited range of sounds is shown. Search in the following states:

  　・RECENT: unlit

  　・BANK: All

  　・MODEL: All

  　・CATEGORY: All

   

  Q. Is the Rating information included in the IMPORT/EXPORT content?

  A. The Rating information is not included in the IMPORT/EXPORT content.

  Please refer also to the related Q&A: Which parameters are included in the data exported by the EXPORT for Hardware function.

   

  Q. ZENOLOGY is creating a lot of noise.

  A. If you're using an instance of ZENOLOGY that has not been authorized, two seconds of noise will occur every four seconds. Connect to the internet and use ZENOLOGY with Roland Cloud Manager running.

   

  Q. Noise occurs when numerous notes are being played simultaneously.

  A. It is possible that your computer is experiencing significant CPU usage. The load will be lightened if you reduce the number of simultaneously played notes by setting the Voice Limit to "Heavy." Please refer also to the related Q&A: When I play a chord, some notes are not heard.

   

  Q. When I play a chord, some notes are not heard.

  A. The polyphony might be limited by the Voice Limit setting. If your computer does not show signs of being excessively loaded, such as noise, try lowering the Voice Limit setting by a step.

  For example:

  Heavy → Middle

  Middle → Light

   

  (Please refer also to the related Q&A: Noise occurs when numerous notes are being played simultaneously.)

   

  Q. Does ZENOLOGY produce the same sounds as are provided on the hardware product?

  A. The sounds that are actually heard will differ depending on parameters that are found only on the hardware product, such as scene parameters and effect parameters.

   

  Also, parameters that are edited in ZENOLOGY (CUTOFF, RESO, ATTACK, RELEASE, VIBRATO) are not applicable for export.

   

  Q. Which parameters are included in the data that is exported by the "EXPORT For Hardware function?"

  A. This includes settings other than the tone screen edit knobs (CUTOFF, RESO, ATTACK, RELEASE, VIBRATO) and the Rating. Please refer also to the related Q&A: Does ZENOLOGY produce the same sounds as are provided on the hardware product?

   

  Q. I want to save an edited sound, but the [WRITE] button is not shown.

  A. The save function is disabled for free Membership (subscription). If you want to save edited sounds, please subscribe to a paid Membership (subscription).

   

  Q. The preset sound bank shows only "PRST_A."

  A. For the free Membership (subscription), preset sounds are limited to "PRST_A." If you want to use banks other than "PRST_A," please subscribe to a paid Membership (subscription) or purchase a Sound Pack/Wave Expansion/Model Expansion.

   

  Q. Which products support Sound Packs/Wave Expansions?

  A. For the products and system program versions that provide support, refer to the Support tab of each Sound Pack/Wave Expansion.

   

  Q. Even though the hardware product supports the Sound Pack/Wave Expansion, I am unable to load data.

  A. Please check the following:

   

  ・Does the system program version support it?

   

  In the Support tab of Sound Pack/Wave Expansion, check the supported version, and if necessary, update the product before loading the data.

   

  ・Can a Sound Pack/Wave Expansion that was purchased on a different Roland Account be loaded?

   

  It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased with a different Roland Account. If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.

   

  For details on how to delete data, refer to the owner's manual of each hardware product.

   

  Q. Can a Sound Pack/Wave Expansion that was downloaded using a Membership (subscription) be loaded into a hardware product?

  A. No. Sound Packs/Wave Expansions downloaded using a Membership (subscription) are only for ZENOLOGY. If you want to load them into a hardware product, please purchase a Lifetime Key.

   

  Note:

  ・In the Spec tab of each Sound Pack/Wave Expansion, check the supported hardware product and system program version.

  ・It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased on different Roland Accounts.

   

  Q. Can a Sound Pack/Wave Expansion with a Lifetime Key (individually purchased) be used with all supported products?

  A. Yes, except for in the following cases:

  ・The system program version does not satisfy the requirements

  ・A Sound Pack/Wave Expansion purchased by a different Roland Account is loaded

   

  Additionally, a Soundpack/Wave Expansion that is listed as "For (hardware product name)" cannot be used with a different product.

   

  Q. I purchased a Sound Pack/Wave Expansion with a Lifetime Key (one-time purchase), but cannot load it into my hardware.

  A. Please check the following:

   

  ・Are you attempting to load a Sound Pack/Wave Expansion that is limited to a compatible hardware product?

  Some Sound Packs/Wave Expansions might be offered at a special price for specific models. Check if the product is followed by a specific product name, such as "For FANTOM" or "For RD-88."

   

  ・Does the system program version support it?

  Check the Spec for that Sound Pack/Wave Expansion and perform an update if necessary.

   

  ・Could a Sound Pack/Wave Expansion that was on a different Roland Account be loaded?

  It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased on a different Roland Account.

  If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.

   

  For details on how to delete data, refer to the owner's manual of each hardware product.

   

  Q. When attempting to load a Sound Pack/Wave Expansion, the message "Incorrect License! Please Remove License" appears.

  A. This error message appears if you attempt to load Soundpacks/Wave Expansions purchased from a different Roland Account simultaneously into the same hardware product.

   

  If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.

  For details on how to delete data, refer to the owner's manual of each hardware product.
  
  Q. How do I use Model Expansions?
  A. Either subscribe to the "Pro" or "Ultimate" membership, or purchase a Lifetime Key. After installation, you will be able to use it in ZENOLOGY.
  
  Q. The Status field of a Model Expansion indicates "Re-install"; do I need to re-install?
  A. (No.) A Model Expansion that indicates "Re-install" is already installed, and does not need to be re-installed.
  - Regardless of the plan that you are currently using, a Model Expansion that has been installed in the past will indicate "Re-install."
  - If a Model Expansion that indicates "Re-install" is not shown in ZENOLOGY, click "Re-install" to re-install it.
   
  Q. I installed a Model Expansion during my term of using the "Pro" or the "Ultimate" plan, and subsequently purchased a Lifetime Key; what shall I do to use it?
  A. Open the Library in Roland Cloud Manager, and click the "Re-install" in the Status column of the Model Expansion you purchased.
  -This procedure applies to all types of ZENOLOGY.
   
  Q. How can a sound that was created using a Model Expansion be exported to hardware using ZENOLOGY's "EXPORT for Hardware" function?
  A. The hardware must support this. Check the update information for your hardware as necessary.
  - Including the JUPITER-X/Xm for which a Model Expansion is provided as standard, no hardware supports this as of July 2020.
  - When you attempt to export a sound created using a Model Expansion, an error message appears. See also the related Q&A “When I attempt to export a sound that was created using a Model Expansion via ZENOLOGY's EXPORT for Hardware function, an error message appears.”
   
  If a sound that was created using a Model Expansion is exported together with a conventional ZEN-Core sound, only the ZEN-Core sound is exported.
  
  Q. When I attempt to export a sound that was created using a Model Expansion via ZENOLOGY's EXPORT for Hardware function, an error message appears.
  A. If you attempt to export a sound that was created using a Model Expansion, or if there is support but the data cannot be written into memory, the following error message appears.
   
  The file could not be saved. Make sure that the media is not write protected, and that there is sufficient free space.
   
  - As of July 2020, no hardware products support Model Expansion export. For the current state of support, refer to the update information for each hardware product.
   

• General

  Q. How do I sign up for the 30-day free trial?

  A. From your Roland Account sign up for Core, Pro, or Ultimate membership, and you'll get a 30-Day free trial for our Ultimate tier.
   
  Q. What type of service is the 30-day free trial?
  A. This service provides the Ultimate plan for only the first month at no charge for customers who purchase a paid subscription for the first time.
   
  Regardless of whether you sign up for the Core, Pro, or Ultimate plan, you will have full use of the Ultimate plan's software and content during the free trial.
  
  Q. How do I sign up for Roland Cloud?
  A. Download Roland Cloud Manager, Create Roland Account, and explore the different purchase options
   
  Q. How do I cancel a paid subscription?
  A.
  
  1. Click on the profile icon (bottom left of the screen) in Roland Cloud Manager.
  2. Click “Manage your Roland Account.”
  　 - Your account information will be opened.
  3. Click the [Cancel Subscription] button.
      - Confirmation screen will appear.
  
  Q. How do I change my email address in my Roland Cloud account?
  A. Log into Roland Backstage here, and open the Account/Settings, then change your email address in the "SETTINGS" tab.
   
  Q. How do I change the display language for Roland Cloud Manager?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. click on the profile icon 
  3. Select "Preferences" 
  4. In the "Language" menu, select the desired language  
  
  Q. How do I update my payment information?
  A.
  
  1. Click on the profile icon (bottom left of the screen) in Roland Cloud Manager.
  2. Click “Manage your Roland Account.”
  　 - Your account information will be opened.
  3. Click “Payment Information.”
  4. To add another payment method, click [Add Account], or to delete a registered payment method, click "Delete."
  
  
  Q. How do I check my billing history?
  A.
  
  1. Click on the profile icon (bottom left of the screen) in Roland Cloud Manager.
  2. Click “Manage your Roland Account.”
  　 - Your account information will be opened.
  3. Click “Membership Billing History.”
  4. For further questions, click HERE.
  
  
  Q. Can I have the VAT removed from my subscription bill?
  A. Roland Cloud operates using a b2c (business-to-consumer) model. Therefore, any customer regardless of their status (individual, business, etc.) is obliged with VAT depending on their country’s VAT rates as they are considered as an end-user
   
  Q. What are the minimum system requirements for Roland Cloud?
  A. MacOS 10.9 or Windows 7 SP1, and a 64-bit DAW or plug-in host that supports VST, AU or AAX instrument plug-ins.
   
  Q. Can I use hardware other than Roland hardware to control Roland Cloud Software synthesizers?
  A. Yes, we currently support any hardware that supports standard MIDI. In order to "Plug out" the LEGENDARY or AIRA series of software synthesizers to your hardware, you will need a Roland SYSTEM-1, SYSTEM-1m or SYSTEM-8.
   
  Q. I have downloaded my instruments, now what?
  A. It varies depending on your environment.  Please see the user documentation provided by your specific DAW manufacturer regarding how to add and use VST, AU or AAX plug-ins.  
  Anthology, Tera and Flavr series instruments will be located within the plug-in section inside the Concerto plug-in, which can be found under "Roland Cloud" in your DAW.
  All other instruments will be located in the Plug-in section under "Roland".
   
  Q. How much hard drive space will these instruments take up on my computer?
  A. It varies per instrument based on several factors such as whether it is using ACB technology or is an ultra-deep sampled instrument. 
  
  Q. Is macOS 10.15 Catalina supported?
  A. It is supported by Roland Cloud Manager Ver.2.4.2 and later.
  When you open the Library in the latest version of Roland Cloud Manager, the "Status" field shows whether an update is available. If the "Status" field shows "Update," click it to download the latest version.
  
  Q. How do I redeem an activation key I’ve purchased from a dealer?
  A. To activate your purchased Lifetime Key go to https://www.rolandcloud.com/roland-account/key, log in or create an account, and enter the activation key.
  
  Q. What is a Lifetime Key and how does it work?
  A. A Lifetime Key is a cloud-based authorization for Roland Cloud instruments. Roland Cloud Membership and Lifetime Keys are managed through an online ID called a “Roland Account.” A free Roland Account is required to access Roland Cloud Manager and will periodically connect to the internet to authorize your Membership and/or Lifetime Keys. The Lifetime Key system provides an evolving service that includes free lifetime updates, cloud-based mobility with installation for up to five devices, plus access to current “Test Drive” promotions of instruments and patch collections.
  
  Q. What’s the difference between a Lifetime Key and purchasing a regular software license?
  A. Typical software licenses are not truly permanent. Generally, a “perpetual license” is a right-to-use agreement for intellectual software property on select devices. These licenses require periodic updates, with new features and/or compatibility enhancements, at an associative cost to acquire a new right-to-use license. Roland Cloud Lifetime Keys are managed online and provide 24-hour access to all updates & enhancement at no additional charge.
  
  
  
   

• Account Management

  Q. I'm trying to migrate my Roland Cloud account, but I already have a Roland/Backstage Account?
  A. The migration process allows for account consolidation, so your Roland/Backstage Account can integrate seamlessly with your Roland Cloud account.
   
  Q. What’s the difference between a "Roland Account" and my Roland Cloud account?
  A. Roland is now offering the ability to sign on to all of Roland's services with one account. There is now a central log in for Roland Cloud, Zenbeats, and hardware registration. Previously, Roland Cloud was a single account and separated from the rest of the Roland family.
   
  Q. What happens to my Roland Cloud access, subscription, and entitlements after I migrate?
  A. All of your Roland Cloud instruments, subscriptions, billing, and rewards will remain intact after you migrate. Your workflow, files, and compositions will also remain unaffected.
   
  Q. What if I don’t have access to my original Roland Cloud email, or I want to change my email with migration?
  A. Don’t worry! The migration process will address any email modifications during your personalized migration flow.
   
  Q. What will I need in order to migrate my Roland Cloud account to my new Roland Account?
  A. All you need is internet access, your Roland Cloud credentials, a valid email address, and Roland Cloud Manager 2.4.4 or above.
   
  Q. What is FastSpring
  A. FastSpring handles Roland Cloud's subscription billing. If you have a paid subscription you will receive emails from FastSpring regarding your account.
   
  Q. What happens if I cancel my subscription? Do the instruments stop working, or do they uninstall?
  A. Once your subscription is canceled, you'll still have access to all of your instruments, features, and services on Roland Cloud until the end of your current subscription (until the day before your next payment would have been processed).

  If you cancel within 7 days of your initial order, please contact customer support if you would like to request a refund.

  If you cancel after 7 days from your initial payment, your payment is non-refundable, and your service will continue until the end of the billing period. Cancellations can be made any time by visiting your Manage Account page or by emailing Roland Cloud customer support directly. Please note that the website may indicate that you have an active subscription until the next billing date.
   
  If you should reinstate your subscription after cancellation but before your next billing date, your service will be uninterrupted, and your billing date will remain unchanged for subsequent billing cycles.
   
  If you reinstate your subscription after your subscription time has run out, your new billing date will be 30 days after your renewal date.
   

• Subscription Management

  Q. Currently, I have a monthly subscription to Roland Cloud. Which of the new tiers correspond to my subscription?
  A. The monthly fee will not change, and you will automatically transition to an Ultimate membership (1 MONTH). For details on changing to other plans (Core, Pro), please refer to the related Q&A: Can I change my membership plan min-way through the term of use?
   
  Q. I am currently enrolled in a yearly Roland Cloud membership. (12 MONTH, 24 MONTH, 60 MONTH). What happens to my current subscription?
  A. The term of use will not change, and you will be automatically enrolled into an Ultimate membership.
   
  Q. What is required in order to enroll in a 30-Day free trial?
  A. You just need to install Roland Cloud Manager. In the installed Roland Cloud Manager, use “Membership” to purchase a plan (Core, Pro, Ultimate). You won’t be billed until 30 days after the date of purchase.
   
  Regardless of the plan you choose, you’ll be able to use the Ultimate membership plan during your 30-day free trial.
   
  Q. I have used the 30-Day free trial in the past with Roland Cloud. Can I use a 30-Day free trial with the new service model?
  A. Yes. Install Roland Cloud Manager, click ""Membership,"" and purchase a plan (Core, Pro, Ultimate).
   
  Q. What payment methods are available?
  A.  The payment methods differ between countries and regions. For details on the payment method for your area, refer to the payment screen.
   
  Q. Can I change my membership plan mid-way through the term of use?
  A. It depends on the plan you are switching to as follows:
   
  Changing to a Higher-level plan:
  The change occurs immediately, and the month in which the change occurred is billed at the total of the pro-rated amounts for the previous plan and the new plan [days of use × cost per day].
   
  Changing to a lower-level plan:
  Changing procedures are not fully available during the term of the current plan. You first need to cancel the plan during the term of the current plan, and then apply to a lower-level plan after the terms of the current higher plan ended. Even if a cancellation is made during the term of the current plan, you will still be able to use the current plan until the term ends.
   
  Q. Can I change from a yearly plan to a monthly plan?
  A. No. It is not possible to change from a yearly plan to a monthly plan. Re-subscribe to the monthly plan after your yearly plan has expired.
   
  Note: Although it’s possible to cancel a yearly plan midway through the term, the amount for the remaining portion of the term will not be refunded.
   
  For details, refer to the “End User License Agreement and Terms of Service.”
   
  Q. If I cancel membership mid-way through the term of use, will the amount for the remaining portion of the term be refunded?
  A. For both yearly and monthly plans, the amount for the remaining portion of the term will not be refunded.
   
  For details, refer to the “End User License Agreement and Terms of Service.”
   
  Q. Can I install a plug-in of a level that is higher than the membership that I'm using?
  A. No, you cannot install it.
  You can only newly install Plug-Ins that are provided with your current Membership.
  - Plug-ins that are installed during the free trial period (Ultimate plan) can still be launched, however, a noise will occur when using an instrument in a higher-level tier than your current Membership.
  
   
  Q. How do I use a plug-in on another computer?
  A. Install Roland Cloud Manager on the other computer that you're using and log in to your Roland Account.
   
  Q. What should I choose for the “region” that appears on the account creation screen?
  A. To create an account, you will need to choose any of the countries/regions from which Backstage (a customer portal for users) is supported.
   
  Q. Can the plan I'm using in the current Roland Cloud be changed to a different plan in the new subscription model?
  A. Yes. However, changing procedures are not fully available during the term of the current plan. You first need to cancel the plan during the term of the current plan, and then apply to a lower-level plan after the terms of the current higher plan ended.
  - Even if a cancellation is made during the term of the current plan, you will still be able to use the current plan until the term ends.
  
  Q. How is the monthly term managed?
  A. The month of the subscription will switch to "the same day of each month."
   
  Example: Subscription started January 1 -> renews February 1
   
  However, if the next month does not include "the same day," this is handled as follows.
   
  Example: Subscription started January 30 -> renews February 28 (February 29 in leap year)
   

• Roland Cloud Manager

  Q. What is Roland Cloud Manager?
  A. Use Roland Cloud Manager to create and manage a Roland Account, redeem Lifetime and Membership Keys, and access instruments, patches and services.  
   
  Q. How do I stop Roland Cloud Manager from running whenever I start my computer?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. In the bottom left corner, click on the Account icon 
  3. Select "Preferences" 
  4. Uncheck "Run on System Startup" 
  
  Q. How do I install Roland Cloud Manager?
  A.
  
  1. Click the Download Roland Cloud icon
  2. Download Roland Cloud Manager
  3. Follow the installer instructions
  
  Q. How do I start Roland Cloud Manager?
  A. Roland Cloud Manager starts running automatically after it’s installed. When it’s running, you can find it in the Menu Bar (on a Mac) or in the Hidden Icons section of Task Bar (on a Windows machine).
   
  Q. How do I install instruments, sounds, and software using Roland Cloud Manager?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. Browse the Library menu
  3. Select the item you want to install 
  4. Click the "Install" button 
  
  Q. How many devices can I authorize with my Roland Cloud account?
  A. Five
   
  Q. How do I auto-update my installed instruments?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. In the Bottom left corner, click the Account icon
  3. Select "Preferences" 
  4. Check "Auto-Update My Instruments" 
  
  Q. How do I unauthorize a device?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. In the Bottom left corner, click the Account icon
  3. Select "Preferences" 
  4. Click "Manage My Devices" 
  5. In the Device Manager window, select the device to be unauthorized and click the "X" on the right-hand side  
  
  Q. Roland Cloud Manager is asking for my "credentials"--what are they?
  A. If you're using an older version of macOS, you may be prompted to enter your "credentials" when installing an instrument via Roland Cloud Manager. The "credential" is your macOS user password.
   
  Q. How do I turn off the Roland Cloud Manager desktop notifications?
  A.
  
  1. Open the Roland Cloud Manager application 
  2. In the Bottom left corner, click the Account icon
  3.  Select "Preferences" 
  4. Uncheck "Allow Desktop Notifications" 

• Virtual Instruments

  Q. Do Roland Cloud instruments currently work with Catalina (macOS 10.15)?
  A. Roland Cloud software instruments are supported by macOS Catalina. Please upgrade to the most current version of Roland Cloud Manager and update your instruments to ensure compatibility.
   
  Q. How do I create a Roland Account?
  A.
  1. Go to the Roland Cloud website, www.rolandcloud.com
  2. Click “Memberships”
  3. Click "Create Your Roland Account”
  4. Follow the Account creation instructions
   
  Q. What is Concerto?
  A. Concerto is a plug-in that hosts the Anthology, Tera, Drum Studio, and FLAVR sample libraries.
  
  Q. How do I use MIDI Learn with Concerto?
  A. To assign control of an instrument parameter in Concerto to a MIDI CC value, Control-click or Right-click on the knob/switch/slider in the Concerto interface. Then select "MIDI Learn" from the menu and adjust the desired knob/switch/slider on your external MIDI controller.
   
  Q. How do I authenticate the instruments?
  A.
  1. In the plug-in UI, click on the “Options” button
  2. Select “Authentication” from the drop-down menu
  3. Enter your Roland Account email and password
  4. Click Submit
   
  Q.  Do I have to be online to use the instruments?
  A. You have to be online to initially authenticate the instruments, but after that you have seven days before you need to be online again.
  
  Q. How do I use the plug-ins to make music?
  A. Once you’ve installed them, check the documentation for your DAW or plug-in host for instructions on how to add software/virtual instruments to a track
  
  Q. How do I enable multi-out for Concerto in Logic Pro X?
  A. Open Concerto as a multi-out instrument
  
  1. Open Concerto Window Options. Under Advanced, set channel output pairs to 8. An alert will notify user that plug-in needs to be restarted
  2. Close window, select 'no plug-in' on channel strip instrument selection
  3. Open plug-in manager under Logic Pro X Preferences. Select Concerto and re-scan, hit 'done'
  4. Concerto Multi-output (8x Stereo) should now be an option.
  5. Open Logic Pro X Mixer window to confirm additional channel sends, they won't appear under midi or track defaults.
  6. Insert the Concerto plugin on a track
  7. Click the Options button in the Concerto UI.
  8. Under Advanced, set channel output pairs to 8.
  9. Restart the Concerto plug-in.
  10. Open the Mixer view in Logic - at the bottom of the fader for the TR-808/909 there will be a "+/-" button to add/remove aux channels for that instrument.
  
  Q. I'm using Ableton Live 9 on my Mac, but I can't see the Roland Cloud plug-ins
  A. In the Preferences for Live, go to File Folder and make sure that “Use Audio Units” is turned on.
   
  Q. I'm using Ableton Live 9 on my Windows machine, but I can't see the Roland Cloud plug-ins
  A. Live only allows for one VST folder. If you’ve customized your installation and/or are using other DAW’s, the Roland Cloud instruments may not show up in Live. In the Preferences for Live, go to File Folder and make sure that it’s pointed to where the Roland Cloud VST’s are located (this can be an alias to the actual folder).
   
  Q. Where can I find Japanese language versions of the plug-in manuals?
  A. The manuals are included when you install the plug-ins. Add the plug-in to a track in your DAW and click the "HELP" button. If your computer operating system language is set to English, you'll see an English manual, if it's set to Japanese, you'll see a Japanese manual.
   
  Q. I've installed Drum Studio but I can't find it in my DAW or on my computer--where can I find it?
  A. Drum Studio isn't a standalone plug-in, it's a Concerto sample library. Add Concerto to a track in your DAW, and then you'll see the option for Drum Studio in the Concerto Instrument Library.
   
  Q. How do I enable multi-out for the TR-808 or TR-909 in Logic Pro X?
  A.
  
  1. Insert the multi-out version of the TR-808/909 plugin (not the stereo out version) on a track
  2. On the TR-808/909 control panel click the "options" button and select "sub output" from the popup menu (enable as many of the sub outputs as you want)
  3. Open the mixer view in Logic - at the bottom of the fader for the TR-808/909 there will be a "+/-" button to add/remove aux channels for that instrument.  
  4. Add as many as you need to match the number of sub outputs you enabled in the instrument
  
  Q. How do I enable multi-out for the TR-808 or TR-909 in Ableton Live?
  A. On the TR-808/909 control panel click the "options" button and select "sub output" from the popup menu (enable as many of the sub outputs as you want)
   
  Q. I'm using the macOS version of Reason, and I can only see two of the Roland Cloud plug-ins
  A. Reason does not support VST3 or AU format plug-ins but does support VST2. The only macOS Roland Cloud plug-ins that are available in VST2 format are Concerto and Sound Canvas VA. 
   
  Q. I'm hearing crackle sounds and random volume changes when I'm using the Roland Cloud plug-ins in my DAW or plug-in host
  A. When a plug-in isn’t authenticated, it runs in “demo mode” and produces crackling and random volume changes. To authenticate the plug-in:
  
  1. In the plug-in UI, click on the “Options” button
  2. Select “Authentication” from the drop-down menu
  3. Enter your Roland Account email address and password
  4. Click Submit
  
  Q. Can I use the Roland Cloud instruments in my 32-bit DAW or plug-in host?
  A. Roland Cloud requires a 64-bit DAW or plug-in host.
   
  Q. When I try to authenticate my instrument, it asks for a username and password. Where do I find these?
  A. Please use the exact same email address and password that you used when setting up your Roland Account.  If you are unable to log in, please use the 'forgotten password' link on the sign-in page and follow the instructions you receive in email.
   
  Q. How do I zoom the instrument UI?
  A. Click the "OPTIONS" button.  It is found in various locations depending on the instrument but will always be labeled "OPTIONS"

  • Select the amount of zoom you prefer.

  Q. I have already purchased a PLUG-OUT Synth from the Roland Contents Store- what does the change to a subscription service under Roland Cloud mean for me?
  A. You may continue to use your current synth(s) license(s) without interruption (and if you choose to do this, please do not install the Roland Cloud versions of any synths you own- a different copy protection system will create some challenges.)
  
  Q. Why are the Legendary series synthesizers so intensive on my CPU?
  A. Powering the Legendary series is Roland’s critically acclaimed Analog Circuit Behavior (ACB) modeling technology. It's the same engine as is found in the popular AIRA family of hardware synths. As ACB is doing component-level modeling of original analog instruments, it simply is very demanding.
   
   

• ZEN-Core Fully Loaded Details

  Q. Do I have to have a Roland Account to get the ZEN-Core Fully Loaded promotion?

  A. Yes, a Roland Account is free and easy to use. Click here for more information.

  Q. Do I have to be a Roland Cloud member to take advantage of this promotion?

  A. No, only a free Roland Account is required. However, registering for this promotion includes a free year of Roland Cloud Pro Membership. 

  Q. I can’t find my serial number!

  A. That’s ok! Please contact customer service here.

  Q. I already have a Roland Cloud Membership. Can I request a refund? 

  A. No, your new Pro membership will run concurrently along with your existing membership. 

  Q. Can I use my serial number more than once?

  A. No, only one activation is valid per serial number. 

  Q. I didn’t receive an activation email after registering my hardware! 

  A. Please contact customer service here.

  Q. I purchased a ZEN-Core instrument before the beginning of this promotion. Can I still take advantage of the discount? 

  A. Yes, your serial number will still be valid.

  Q: What happens when my free year of Pro membership expires? Will my hardware sound packs expire as well?

  A: Once you receive the hardware sound packs, they are yours, even after the free year of Pro membership is up.

  Q: If I have registered the warranty for my Zen-Core Hardware, can I still register my serial number and receive the membership and sound packs?

  A: Registering your serial number to the warranty will not interfere with redeeming the Zen-Core Fully Loaded promotion.

  Q: Can I register my Zen-Core hardware, receive my year of Pro, my hardware sound packs, and also partake in the Play 4 Life promotion?

  A: The Zen-Core Fully Loaded promotion and Play 4 Life promotions are separate. One can sign up for both, but each would run from the time of sign up, and not subsequently. 

  Q: What if I’m already an Ultimate member? Can I opt to receive my year of Pro as six months of Ultimate instead?

  A: Please Contact Customer Service

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