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Q: Who is eligible for Play 4 Life
A: Everyone is eligible for Play 4 Life!
Q: What if I already have a membership, can I join the Play 4 Life promotion?
A: Yes! Our upgrade functionality is here to benefit YOU. Here's how:
You can upgrade the remainder of your membership to the Play 4 Life promotion through our membership page HERE
You'll be charged the difference from your current plan to the new plan you have selected.
For annual members moving from a plan of the same price (Ex. Ultimate Annual to Ultimate Play 4 Life).
You will not see a difference in your next charge date after upgrading
Users paying in a local currency may see a small charge, or refund, based on currency fluctuation since last bill.
Monthly members will see a pro-rated upgrade charge, and have their next bill date moved into the future to align with the new annual Play 4 Life plan.
Q: How does upgrading work with my current rewards?
A: All accrued rewards from the past will be kept, and available through Play 4 Life.
You may need to select your instruments again after upgrading; this is to ensure you're able to modify your rewards throughout the term of your new membership plan.
Any rewards that are currently being earned on your plan will be upgraded to your new Play 4 Life rewards!
This means if you had Pro Play 4 Life 2020, and Upgraded to Play 4 Life 2021 - you would see 1 additional reward available, and on your next bill date (that is unchanged from before) you would renew your Play 4 Life 2021 membership and have additional rewards to choose.
This upgrade flow ensures all members are able to take advantage of the new promotion without disrupting previous rewards, or needing to pay to start a new membership regardless of how soon your next bill date is.
Q: How many renewals or instruments can I choose with the promotion?
A: You can renew up to four times after your initial purchase. That's ten Legendary, AIRA, or SRX instruments for annual Ultimate memberships (two per year) and five for annual Pro memberships (one per year). This is the maximum amount of rewards through any combination of promotions and entitlements.
Q: How do I choose my instruments?
A: Choose your Play 4 Life instruments on rolandcloud.com under My Account.
Q: Can I change the instruments I choose?
A: Try out whichever Legendary, AIRA, or SRX instruments you want during your annual membership. You can choose and change Play 4 Life instruments as long as your Play 4 Life membership plan is active
Q: Will my Lifetime Key instruments still need to be authorized?
A: Yes, you will still need to authorize your instruments every 30 days.
Q: Can I stack the Play 4 Life promotion and other promotional membership offers together?
A: Yes, however, free promotional membership does not subsequently add time to the term of the Play 4 Life Promotion. If you have any other questions regarding your account, please hit Contact Us at the bottom of this page.
Q: Can I add the Play 4 Life promotion to my account if I joined during the YOURS promotion, or the Play 2 4 Life promotion?
A: Yes!
Q: If I have Loyalty Points from the YOURS promotion, can I redeem them and join the Play 4 Life promotion?
A: Yes! If you have Loyalty Points from our limited time YOURS promotion, and would like to redeem them, and switch over to the Play 4 Life promotion, contact customer support here
Q: Are there any instruments that I cannot use my Play 4 Life Lifetime Keys on?
A: The Lifetime Key(s) that come with the purchase of the Play 4 Life Annual membership can be used on any LEGENDARY, AIRA, or SRX software instrument in the Roland Cloud Collection, with the exception of bundled instruments (ZENOLOGY Pro Analog Icons, JUNO-106 Fully Loaded, TD-50X Upgrade, etc), Hardware Expansions and ZENOLOGY Pro.
Q: Is a Lifetime Key a subscription?
A: A Lifetime Key is a single purchase license that is attached to your Roland Account, includes all future updates, can be signed in on up to five devices, and does not require a paid membership.
Q: Can I use a Lifetime Key with my membership?
A: Yes! You can use your Lifetime Key(s) with a monthly or annual membership, though it is not required.
Q: Do I get a free Lifetime Key every 12 months?
A: If you have signed up during the YOURS program promotional period (ended 12/31/2018), there is one key awarded every twelve months. If you have signed up during the Play 2 4 Life promotion (ended 12/31/2019), there were two keys awarded per 12 months of paid membership. If you signed up for the Play 4 Life promotion (from 11/25/2020 - 12/31/2020) there is one key awarded with the purchase of a Pro Annual membership or two keys awarded with the purchase of an Ultimate Annual promotion. Otherwise, Lifetime Keys are available as single purchase licenses at any time. For assistance with your account, please follow the Contact Us link at the bottom of this page.
Q: Does a Lifetime Key still need to authorize?
A: Lifetime Keys will need to connect to the internet through Roland Cloud Manager once every thirty days. For smoothest operation, we recommend connecting to the internet, and opening Roland Cloud Manager once every thirty days. This will keep your instruments authorized.
Q: Can I download my Lifetime Key instrument and delete Roland Cloud Manager?
A: No. Roland Cloud Manager is necessary to authenticate your Lifetime Key.
Q. When will ZENOLOGY Pro and Model Expansions such as the JUPITER-8 be available?
A. Model expansions and ZENOLOGY Pro are coming soon.
Q. How do I access ZENOLOGY?
A. You can access ZENOLOGY with your Roland Account. ZENOLOGY is not available for purchase at this time. For details about the types of ZENOLOGY and how to access them, see the related Q&A “How many types of ZENOLOGY are provided?“.
Q. How many types of ZENOLOGY are provided?
A. There are 2 types of ZENOLOGY as follows.
ZENOLOGY Lite: Can be accessed from Roland Cloud Manager after registration of a Roland Account.
ZENOLOGY: Can be accessed from Roland Cloud Manager with any paid Roland Cloud membership.
- Information on memberships including instructions on how to join Roland Cloud can be found here: http://www.rolandcloud.com/roland-account/memberships
Q. Can I use ZENOLOGY as an editor for products that are equipped with a ZEN-Core sound engine?
A. No, ZENOLOGY cannot be used as an editor.
Q. Which plug-in formats are supported?
A. The following formats are supported: VSTi 3.6 (64-bit), AU, AAX (note: VST2 is not supported)
Q. Is the installer the same for the free version (ZENOLOGY Lite) as for the paid version (ZENOLOGY)?
A. Yes. The installer itself is the same. The free version (ZENOLOGY Lite) and paid version (ZENOLOGY) are distinguished by the Membership tier that you choose.
Note: The function of the free version (ZENOLOGY Lite) is limited.
Q. In the Mac version of Cubase, ZENOLOGY does not appear in my plug-in list.
A. Cubase might have been started in 32-bit mode. Exit Cubase and start it again in 64-bit mode (Note: ZENOLOGY supports only 64-bit mode. For details on how to start in 64-bit mode, refer to the Cubase owner's manual).
Q. What kind of CPU efficiency can I expect from ZENOLOGY?
A. The CPU usage depends on the individual sound you choose. If noise occurs when you use a "high-load" sound, click the [MENU] button and choose the "Voice Limit Heavy" setting.
Q. For DAW software that supports both the VST version and the AU version, which should I use?
A. We recommend using the AU version.
Q. How do I restore parameters to their default values?
A. Windows: Hold down the [Ctrl] key and click the knob/slider whose parameter you want to reset to the default value.
Mac: Hold down the [command] key and click the knob/slider whose parameter you want to reset to the default value.
Q. I can't zoom/resize ZENOLOGY. The zoom settings are grayed-out and cannot be selected.
A. In the AAX version or the Windows version, it is only possible to select settings that allow the largest screen used by ZENOLOGY (Tone/Drum Kit Browser screen). For a multi-display setup, the ZENOLOGY interface follows the resolution of the main display.
Q. The number of sounds shown in the Tone/Drum Kit Browser is limited or is not shown in a keyword search.
A. If you select RECENT or a specific BANK/MODEL/CATEGORY, a limited range of sounds is shown. Search in the following states:
・RECENT: unlit
・BANK: All
・MODEL: All
・CATEGORY: All
Q. Is the Rating information included in the IMPORT/EXPORT content?
A. The Rating information is not included in the IMPORT/EXPORT content.
Please refer also to the related Q&A: Which parameters are included in the data exported by the EXPORT for Hardware function.
Q. ZENOLOGY is creating a lot of noise.
A. If you're using an instance of ZENOLOGY that has not been authorized, two seconds of noise will occur every four seconds. Connect to the internet and use ZENOLOGY with Roland Cloud Manager running.
Q. Noise occurs when numerous notes are being played simultaneously.
A. It is possible that your computer is experiencing significant CPU usage. The load will be lightened if you reduce the number of simultaneously played notes by setting the Voice Limit to "Heavy." Please refer also to the related Q&A: When I play a chord, some notes are not heard.
Q. When I play a chord, some notes are not heard.
A. The polyphony might be limited by the Voice Limit setting. If your computer does not show signs of being excessively loaded, such as noise, try lowering the Voice Limit setting by a step.
For example:
Heavy → Middle
Middle → Light
(Please refer also to the related Q&A: Noise occurs when numerous notes are being played simultaneously.)
Q. Does ZENOLOGY produce the same sounds as are provided on the hardware product?
A. The sounds that are actually heard will differ depending on parameters that are found only on the hardware product, such as scene parameters and effect parameters.
Also, parameters that are edited in ZENOLOGY (CUTOFF, RESO, ATTACK, RELEASE, VIBRATO) are not applicable for export.
Q. Which parameters are included in the data that is exported by the "EXPORT For Hardware function?"
A. This includes settings other than the tone screen edit knobs (CUTOFF, RESO, ATTACK, RELEASE, VIBRATO) and the Rating. Please refer also to the related Q&A: Does ZENOLOGY produce the same sounds as are provided on the hardware product?
Q. I want to save an edited sound, but the [WRITE] button is not shown.
A. The save function is disabled for free Membership (subscription). If you want to save edited sounds, please subscribe to a paid Membership (subscription).
Q. The preset sound bank shows only "PRST_A."
A. For the free Membership (subscription), preset sounds are limited to "PRST_A." If you want to use banks other than "PRST_A," please subscribe to a paid Membership (subscription) or purchase a Sound Pack/Wave Expansion/Model Expansion.
Q. Which products support Sound Packs/Wave Expansions?
A. For the products and system program versions that provide support, refer to the Support tab of each Sound Pack/Wave Expansion.
Q. Even though the hardware product supports the Sound Pack/Wave Expansion, I am unable to load data.
A. Please check the following:
・Does the system program version support it?
In the Support tab of Sound Pack/Wave Expansion, check the supported version, and if necessary, update the product before loading the data.
・Can a Sound Pack/Wave Expansion that was purchased on a different Roland Account be loaded?
It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased with a different Roland Account. If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.
For details on how to delete data, refer to the owner's manual of each hardware product.
Q. Can a Sound Pack/Wave Expansion that was downloaded using a Membership (subscription) be loaded into a hardware product?
A. No. Sound Packs/Wave Expansions downloaded using a Membership (subscription) are only for ZENOLOGY. If you want to load them into a hardware product, please purchase a Lifetime Key.
Note:
・In the Spec tab of each Sound Pack/Wave Expansion, check the supported hardware product and system program version.
・It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased on different Roland Accounts.
Q. Can a Sound Pack/Wave Expansion with a Lifetime Key (individually purchased) be used with all supported products?
A. Yes, except for in the following cases:
・The system program version does not satisfy the requirements
・A Sound Pack/Wave Expansion purchased by a different Roland Account is loaded
Additionally, a Soundpack/Wave Expansion that is listed as "For (hardware product name)" cannot be used with a different product.
Q. I purchased a Sound Pack/Wave Expansion with a Lifetime Key (one-time purchase), but cannot load it into my hardware.
A. Please check the following:
・Are you attempting to load a Sound Pack/Wave Expansion that is limited to a compatible hardware product?
Some Sound Packs/Wave Expansions might be offered at a special price for specific models. Check if the product is followed by a specific product name, such as "For FANTOM" or "For RD-88."
・Does the system program version support it?
Check the Spec for that Sound Pack/Wave Expansion and perform an update if necessary.
・Could a Sound Pack/Wave Expansion that was on a different Roland Account be loaded?
It is not possible to simultaneously load Sound Packs/Wave Expansions that were purchased on a different Roland Account.
If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.
For details on how to delete data, refer to the owner's manual of each hardware product.
Q. When attempting to load a Sound Pack/Wave Expansion, the message "Incorrect License! Please Remove License" appears.
A. This error message appears if you attempt to load Soundpacks/Wave Expansions purchased from a different Roland Account simultaneously into the same hardware product.
If you want to newly load a Sound Pack/Wave Expansion, delete the previously loaded Sound Pack/Wave Expansion.
For details on how to delete data, refer to the owner's manual of each hardware product.
Q. How do I use Model Expansions?
A. Either subscribe to the "Pro" or "Ultimate" membership, or purchase a Lifetime Key. After installation, you will be able to use it in ZENOLOGY.
Q. The Status field of a Model Expansion indicates "Re-install"; do I need to re-install?
A. (No.) A Model Expansion that indicates "Re-install" is already installed, and does not need to be re-installed.
- Regardless of the plan that you are currently using, a Model Expansion that has been installed in the past will indicate "Re-install."
- If a Model Expansion that indicates "Re-install" is not shown in ZENOLOGY, click "Re-install" to re-install it.
Q. I installed a Model Expansion during my term of using the "Pro" or the "Ultimate" plan, and subsequently purchased a Lifetime Key; what shall I do to use it?
A. Open the Library in Roland Cloud Manager, and click the "Re-install" in the Status column of the Model Expansion you purchased.
-This procedure applies to all types of ZENOLOGY.
Q. How can a sound that was created using a Model Expansion be exported to hardware using ZENOLOGY's "EXPORT for Hardware" function?
A. The hardware must support this. Check the update information for your hardware as necessary.
- Including the JUPITER-X/Xm for which a Model Expansion is provided as standard, no hardware supports this as of July 2020.
- When you attempt to export a sound created using a Model Expansion, an error message appears. See also the related Q&A “When I attempt to export a sound that was created using a Model Expansion via ZENOLOGY's EXPORT for Hardware function, an error message appears.”
If a sound that was created using a Model Expansion is exported together with a conventional ZEN-Core sound, only the ZEN-Core sound is exported.
Q. When I attempt to export a sound that was created using a Model Expansion via ZENOLOGY's EXPORT for Hardware function, an error message appears.
A. If you attempt to export a sound that was created using a Model Expansion, or if there is support but the data cannot be written into memory, the following error message appears.
The file could not be saved. Make sure that the media is not write protected, and that there is sufficient free space.
- As of July 2020, no hardware products support Model Expansion export. For the current state of support, refer to the update information for each hardware product.
If you cancel within 7 days of your initial order, please contact customer support if you would like to request a refund.
If you cancel after 7 days from your initial payment, your payment is non-refundable, and your service will continue until the end of the billing period. Cancellations can be made any time by visiting your Manage Account page or by emailing Roland Cloud customer support directly. Please note that the website may indicate that you have an active subscription until the next billing date.Q. Do I have to have a Roland Account to get the ZEN-Core Fully Loaded promotion?
A. Yes, a Roland Account is free and easy to use. Click here for more information.
Q. Do I have to be a Roland Cloud member to take advantage of this promotion?
A. No, only a free Roland Account is required. However, registering for this promotion includes a free year of Roland Cloud Pro Membership.
Q. I can’t find my serial number!
A. That’s ok! Please contact customer service here.
Q. I already have a Roland Cloud Membership. Can I request a refund?
A. No, your new Pro membership will run concurrently along with your existing membership.
Q. Can I use my serial number more than once?
A. No, only one activation is valid per serial number.
Q. I didn’t receive an activation email after registering my hardware!
A. Please contact customer service here.
Q. I purchased a ZEN-Core instrument before the beginning of this promotion. Can I still take advantage of the discount?
A. Yes, your serial number will still be valid.
Q: What happens when my free year of Pro membership expires? Will my hardware sound packs expire as well?
A: Once you receive the hardware sound packs, they are yours, even after the free year of Pro membership is up.
Q: If I have registered the warranty for my Zen-Core Hardware, can I still register my serial number and receive the membership and sound packs?
A: Registering your serial number to the warranty will not interfere with redeeming the Zen-Core Fully Loaded promotion.
Q: Can I register my Zen-Core hardware, receive my year of Pro, my hardware sound packs, and also partake in the Play 4 Life promotion?
A: The Zen-Core Fully Loaded promotion and Play 4 Life promotions are separate. One can sign up for both, but each would run from the time of sign up, and not subsequently.
Q: What if I’m already an Ultimate member? Can I opt to receive my year of Pro as six months of Ultimate instead?
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