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  • What is the forthcoming subscriber loyalty rewards program that I've been hearing about?

    Coming Soon:
    The Roland Cloud Subscriber Loyalty Rewards Program - Get a free software instrument with 12 months of Roland Cloud!

    Roland Cloud would like to sincerely thank our loyal subscribers and those who participated in our Early Access Beta by introduction of the Roland Cloud Subscriber rewards program!

    As an online service, Roland Cloud offers thousands of dollars of value for pennies on the dollar via our low monthly subscription.  Unlike most online services, our subscription pays you interest in return for your loyalty.

    Sounds Great, What’s the reward?
    For every 12 months as an active subscriber to Roland Cloud, you will be able to pick one out of any of your favorite Software Instruments or Software Studio tools that are included with your basic subscription tier to become yours permanently, regardless of your subscription status, forever.  It doesn’t matter that this instrument or studio tool would individually sell for more than the cost of your basic subscription over 12-month period.  We want you to have it.  Since we’re always adding new software instruments and studio tools, every 12 months you’ll always have a new and exciting batch of rewards to choose from.

    I took a break in my subscription, am I still eligible?
    12 months of subscription is the only requirement.  Your Roland Cloud subscription time adds up, regardless of lapses in subscription status.  It doesn’t matter if you subscribe for 12 months consecutively or one month per year for the next twelve years.  You are still eligible to own an instrument or studio software tool.   No catch.  No strings attached.  
    Accrue another 12 months and get another software instrument from our collection for life.  It’s simple.

    Does my Early Access Beta Trial subscription time count towards my 12-month reward? 
    Of course it does!  All subscription time counts.  Whether your subscription was acquired via a Roland Cloud promotion, during Early Access Beta or with any coupon whatsoever for Roland Cloud, it still counts as time toward your reward.  We recognize your loyalty and want to reward it with some loyalty of our own.  

    When does this go live?
    Stay tuned for forthcoming announcements around this program going live on Roland Cloud.  If you have already accrued 1 year of subscription time at the time this program goes live, you will be awarded an instrument retroactively.

  • Why are these synths being made available by subscription only? Can I simply purchase the synths I want outright?

    After carefully studying different models for developing, delivering, supporting, and updating software and cloud-based services to customers, Roland along with many other leading companies has chosen a simple and affordable subscription model for Roland Cloud. Here are some of the benefits to our current and future fans of this approach:
    • When you subscribe to Roland Cloud, you are subscribing to a service, not merely a collection of instruments.  Future releases will be of instruments that are so large and of such resolution they must be hosted in the cloud.  It's how we came up with the "cloud" part of Roland Cloud.  The site you are currently looking at is merely the tip of the proverbial iceberg.
    • It is so much easier to have many instruments for a low price than only one at a high price. We are adding new instruments and features to our core service on an almost monthly basis, and the subscription price stays the same. 
    • Many people interested in making their own music simply cannot afford the instruments that would give them pro-quality sounds; the Roland Cloud subscription model is one important investment by Roland to make our solutions available to almost anyone.
    • As your musical needs and tastes evolve, you won't waste money on synths you no longer use, and you won’t spend more to get the new sounds you want.
    • You’ll never pay for updates covering operating system compatibility, improving performance etc.
    • With the upcoming release of our Roland Cloud Manager application, installing, authorizing, and updating synths across multiple machines will be simple and efficient.
    • With the forthcoming Roland Cloud YOURS program, you'll be able to pick instruments and tools that you will have access to forever, regardless of your subscription status.
  • I have subscribed, what do I do next?

    Thank you.  You now have full access to Roland Cloud!

    Download and install the Roland Cloud Manager from the Catalog // Essentials. After you've signed in to Cloud Manager, go to My Instruments and download the instruments you want.
  • Can I use hardware other than Roland hardware to control Roland Cloud Software synthesizers?

    Yes, we currently support any hardware that supports standard MIDI. In order to "Plug out" the LEGENDARY or AIRA series of software synthesizers to your hardware, you will need a Roland SYSTEM-1, SYSTEM-1m or SYSTEM-8.
  • I have downloaded my instruments, now what?

    It varies depending on your environment.  Please see the user documentation provided by your specific DAW manufacturer regarding how to add and use VST or AU plug-ins.  
    Anthology, Tera and Flavr series instruments will be located within the plug-in section inside the Concerto plug-in, which can be found under "Roland Cloud" in your DAW.
    All other instruments will be located in the Plug in section under "Roland".
  • How much hard drive space will these instruments take up on my computer?

    It varies per instrument based on several factors such as whether it is using ACB technology or is an ultra-deep sampled instrument. The required disk space for each instrument can be found in the instrument's specifications tab on the Roland Cloud website, or in the My Instruments window in Roland Cloud Manager.
     
  • I'm interested in working for Roland Cloud, where do I start?

    We're interested in you too!  Please send us an email detailing what you do, why you are interested and we'll let you know if there is a good fit now or in the future to: [email protected]
  • When I try to authenticate my instrument, it asks for a user name and password. Where do I find these?

    Please use the exact same email address and password that you used when setting up your Roland Cloud account.  If you can't remember your password, you can assign yourself a new password via your profile page in rolandcloud.com.  If you are unable to log in, please use the 'forgotten password' link on the sign-in page and follow the instructions you receive in email.
  • How do I zoom the instrument UI?

    We are currently addressing the scalability of both the Legendary and AIRA series UI.  
    For those who simply want to make the UI bigger, for instance, to be more legible on a 4k display, please try the following:
    1. Click the "options" button.  It is found in various locations depending on the instrument, but will always be labeled "options."
    2. Select the amount of zoom you prefer.
    Zoom-Legendary.png
  • How do I authenticate the AIRA or Legendary series of synthesizers?

    You should receive a dialog asking for a user name and password the first time you load either a Legendary or AIRA Series software synthesizer into your DAW.  You can revisit the authentication process by clicking the "Options" button on the face of the software synth.
  • Do I need to be online to use these instruments?

    As Roland Cloud is an online service, you’ll still need to connect to receive updates, patches, and new stuff, but now it’s only required for authentication purposes once a week.
  • What happens if I cancel my subscription? Do the instruments stop working, or do they uninstall?

    Once your subscription is canceled, you will still have access to all instruments, features and services on Roland Cloud until the end of your current subscription, that is until the day before your next payment would have been assessed and processed.

    If you cancel within 7 days of your initial order, you’ll be fully refunded.

    If you cancel after 7 days from your initial payment, your payment is non-refundable and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by emailing Roland Cloud customer support directly.

    If you should reinstate your subscription after cancellation but before your next billing date, your service will be uninterrupted and your billing date will remain unchanged for subsequent billing cycles.

    If you reinstate your subscription after your  subscription time has run out, your new billing date will be 1 month after your renewal date.
  • I have already purchased a PLUG-OUT Synth from the Roland Contents Store- what does the change to a subscription service under Roland Cloud mean for me?

    First, thank you for being a Roland fan and customer- we want to make you happy! You may continue to use your current synth(s) license(s) without interruption (and if you choose to do this, please do not install the Roland Cloud versions of any synths you own- a different copy protection system will create some challenges!). In the very near future we will be announcing a special Roland Cloud offer for existing Roland Contents Store customers- please stay tuned!
  • No sound is coming from the SYSTEM-8, JUPITER-8, and JUNO-106! How do I fix this?

    When using the SYSTEM-8, JUPITER-8, and JUNO-106 software synthesizers, please ensure that your DAW is set to a sample rate of either 44.1kHz or 48kHz. Use of other sample rates with these plug-ins will result in no audio. Please refer to your DAW's documentation for further information on setting sample rate.
  • Why are the Legendary series synthesizers so intensive on my CPU?

    Powering the Legendary series is Roland’s critically-acclaimed Analog Circuit Behavior (ACB) modeling technology. It's the same engine as is found in the popular AIRA family of hardware synths. As ACB is doing component-level modeling of original analog instruments, it simply is very demanding.
    If the requirements of our ACB-powered synths are creating challenges for you, try reducing the voice count, rendering, bouncing to audio or freezing completed tracks/sections, and then archiving the software instrument MIDI track. You may want to remove the plug-in to reduce CPU load.
  • What is the difference between the Anthology series and the Legendary series?

    The Anthology series of software synthesizers are very different in concept and intended application from the Roland Legendary series. The Legendary series represents authentic component-level recreations of iconic Roland synths that leverage your computer's system resources to provide perfect reproductions of hardware. With the Anthology series, In order to maintain simplicity, the instruments have less knobs and controls yielding an easy to use and great-sounding, yet non-system taxing version of their hardware counterparts. 

    If you crave absolute feature parity with your favorite historical hardware synths from Roland and are well-versed in the operations of synths, choose the Legendary series. If you simply desire familiar Roland sounds that can be tweaked quickly and are easy on your computer, choose Anthology.  Both sound incredible!

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