Frequently Asked Questions
Please click or touch a question below to view the answer.
What is Roland Cloud?
Roland Cloud is a virtual instrument resource that provides tools, musical instruments and soon, a community for creators. We are remaking decades worth of Roland synthesizers and providing new instruments as well that run in popular Digital Audio Workstations (DAW) such as Pro Tools, Logic or Ableton Live. It's an entire professional studio worth of capabilities for a low monthly subscription.
Why are these synths being made available by subscription only? Can I simply purchase the synths I want outright?
After carefully studying different models for developing, delivering, supporting, and updating software and cloud-based services to customers, Roland along with many other leading companies has chosen a simple and affordable subscription model for Roland Cloud. Here are some of the benefits to our current and future fans of this approach:
When you subscribe to Roland Cloud, you are subscribing to a service, not merely a collection of instruments. Future releases will be of instruments that are so large and of such resolution they must be hosted in the cloud. It's how we came up with the "cloud" part of Roland Cloud. The site you are currently looking at is merely the tip of the proverbial iceberg.
It is so much easier to have many instruments for a low price than only one at a high price. We are adding new instruments and features to our core service on an almost monthly basis, and the subscription price stays the same.
Many people interested in making their own music simply cannot afford the instruments that would give them pro-quality sounds; the Roland Cloud subscription model is one important investment by Roland to make our solutions available to almost anyone.
As your musical needs and tastes evolve, you won't waste money on synths you no longer use, and you won’t spend more to get the new sounds you want.
You’ll never pay for updates covering operating system compatibility, improving performance etc.
With the upcoming release of our Roland Cloud Manager application, installing, authorizing, and updating synths across multiple machines will be simple and efficient.
With the forthcoming Roland Cloud loyalty program, you'll be able to pick instruments and tools that you will have access to forever, regardless of your subscription status.
I have subscribed, what do I do next?
Thank you. You now have full access to Roland Cloud!
Head to the instruments catalog
Pick an instrument
There will be a tab called "Downloads." Select it.
Once downloaded, run the installer (or installers if you downloaded multiples)
Load your new instruments into your DAW and enjoy!
Come back regularly as there will be more instruments and tools available.
Can I use hardware other than Roland hardware to control Roland Cloud Software synthesizers?
Yes, we currently support any hardware that supports standard MIDI. In order to "Plug out" the LEGENDARY or AIRA series of software synthesizers to your hardware, you will need a Roland SYSTEM-1, SYSTEM-1m or SYSTEM-8.
I have downloaded my instruments, now what?
It varies depending on your environment. Please see the user documentation provided by your specific DAW manufacturer regarding how to add and use VST or AU plug-ins.
Anthology, Tera and Grit series will be located within the Plug in section under "Roland VS or Concerto" in your DAW.
All other instruments will be located in the Plug in section under "Roland"
How much hard drive space will these instruments take up on my computer?
It varies per
based on several factors such as whether it is using ACB technology or is an ultra-deep sampled instrument. For your convenience, each instrument will have the required hard drive free space lilsted as part of the "Specifications" tab on that instrument's page.
I'm interested in working for Roland Cloud, where do I start?
We're interested in you too! Please send us an email detailing what you do, why you are interested and we'll let you know if there is a good fit now or in the future to: Customer-Service@rolandvirtualsonics.com
When I try to authenticate my instrument, it asks for a user name and password. Where do I find these?
Please use the exact same email address and password that you used when setting up your Roland Cloud account. If you can't remember your password, you can assign yourself a new password via
page in rolandcloud.com. If you are unable to log in, please use the 'forgotten password' link on the sign-in page and follow the instructions you receive in email.
How do I zoom the instrument UI?
We are currently addressing the scalability of both the Legendary and AIRA series UI.
For those who simply want to make the UI bigger, for instance, to be more legible on a 4k display, please try the following:
Click the "options" button. It is found in various locations depending on the instrument, but will always be labeled "options."
Select the amount of zoom you prefer.
How do I authenticate the AIRA or LEGENDARY series of synthesizers?
You should receive a dialog asking for a user name and password the first time you load either a LEGENDARY or AIRA Series software synthesizer into your DAW. You can revisit the authentication process by clicking the "Options" button on the face of the software synth.
Do I need to be online to use these instruments?
You will need to be online whenever the instruments are loaded within the DAW. Once the instruments have loaded and authenticated there is no need to stay online.
What happens if I cancel my subscription? Do the instruments stop working, or do they uninstall?
Once your subscription is canceled
, you will still have access to all instruments, features and services on Roland Cloud until the end of your current subscription, that is until the day before your next payment would have been assessed and processed.
If you cancel within 7 days of your initial order, you’ll be fully refunded.
If you cancel after 7 days from your initial payment, your payment is non-refundable and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your
page or by emailing Roland Cloud
customer support directly
If you should reinstate your subscription after cancellation but before your next billing date, your service will be uninterrupted and your billing date will remain unchanged for subsequent billing cycles.
If you reinstate your subscription after your subscription time has run out, your new billing date will be 1 month after your renewal date.
I have already purchased a PLUG OUT Synth from the Roland Contents Store- what does the change to a subscription service under Roland Cloud mean for me?
First, thank you for being a Roland fan and customer- we want to make you happy! You may continue to use your current synth(s) license(s) without interruption (and if you choose to do this, please do not install the Roland Cloud versions of any synths you own- a different copy protection system will create some challenges!). In the very near future we will be announcing a special Roland Cloud offer for existing Roland Contents Store customers- please stay tuned!
No sound is coming from the SYSTEM-8, JUPITER-8, and JUNO-106! How do I fix this?
When using the SYSTEM-8, JUPITER-8, and JUNO-106 software synthesizers, please ensure that you that your DAW is set to a sample rate of either a 44.1kHz or 48kHz. Use of other sample rates with these plugins will result in no audio. Please refer to the documentation that correlates to the DAW that you are using for further questions on setting sample rate.
Why are the LEGENDARY series synthesizers so intensive on my CPU?
Powering the Legendary series is Roland’s critically-acclaimed Analog Circuit Behavior (ACB) modeling technology. It's the same engine as is found in the popular AIRA family of hardware synths. As ACB is doing component-level modeling of original analog instruments, it simply is very demanding.
If the requirements of our ACB-powered synths are creating challenges for you, you may consider rendering, bouncing to audio or freezing completed tracks or sections as audio, following by archiving the software instrument midi track. You may want to remove the plug-in to reduce CPU load.
What is the difference between the Anthology series and the Legendary Series?
The Anthology series of software synthesizers are very different in concept and intended application from the Roland Legendary Series. The Legendary Series represents authentic component-level recreations of iconic Roland synths that leverage your computer's system resources to provide perfect reproductions of hardware. With the Anthology series, In order to maintain simplicity, the nstruments have less knobs and controls yielding an easy to use and great-sounding, yet non-system taxing version of their hardware counterparts.
If you crave absolute feature parity with your favorite historical hardware synths from Roland and are well-versed in the operations of synths, choose the Legendary series. If you simply desire familiar Roland sounds that can be tweaked quickly and are easy on your computer, choose Anthology. Both sound incredible!